Privacy Policy

Last updated: 20 May 2026

Jnena ("we", "us", "our") is a software company based in San Julians, Malta. We respect your privacy and are committed to handling your personal data transparently, lawfully, and with care, in line with the EU General Data Protection Regulation (GDPR) and the Maltese Data Protection Act.

Data controller: Jnena, San Julians, Malta. Contact: abdou@jnena.com.

1. What we collect

When you contact us through the contact form on this website, we collect:

Your name
Your email address
Your company name (optional)
The type of project you're interested in
The message you send us

We do not use third-party analytics, advertising trackers, or social media pixels on this site. Standard server logs (IP address, user agent, request timestamps) are kept for short periods solely for operational and security purposes.

2. How we use it

We use the information you submit only to:

Reply to your enquiry
Discuss whether and how we can help with your project
Keep a brief record of our conversation so we can follow up properly

We do not sell your data, share it with advertisers, or use it for any purpose other than corresponding with you about your project.

3. Legal basis

Under GDPR Article 6, we process your data on two lawful bases: (a) your consent, given by submitting the contact form, and (b) our legitimate interest in responding to business enquiries directed at us.

You have the right to:

Access the personal data we hold about you
Request that we correct any inaccurate data
Request that we erase your data (the "right to be forgotten")
Restrict or object to our processing of your data
Receive your data in a portable, machine-readable format
Withdraw consent at any time
Lodge a complaint with the Information and Data Protection Commissioner of Malta (idpc.org.mt)

To exercise any of these rights, email us at abdou@jnena.com. We respond within 30 days.

5. Data retention

We keep contact form submissions for up to 24 months from our last communication, after which they are deleted. If we begin working together, project-related data is retained for the duration of the engagement and for the period required by Maltese tax and accounting law (typically 10 years for financial records).

6. Third parties

We use Zoho Mail to send and receive email. Messages you send to us travel through Zoho's servers and are subject to their privacy practices. We use no other third-party processors for the contact form.

7. Security

The site is served over HTTPS. We apply reasonable technical and organisational measures to protect your data, but no internet transmission is ever completely secure. Please do not send highly sensitive information through the contact form.

8. Contact

For any privacy question, email abdou@jnena.com.